FAQs

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How does working with a financial adviser typically work?

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Our process usually starts with a conversation about your goals, financial situation and what you want to achieve. From there we review your current cover or KiwiSaver arrangements and provide recommendations tailored to your needs.


How are financial advisers paid?

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We can be paid in different ways depending on the type of advice provided. In many cases, commissions are paid by the insurance company or KiwiSaver provider if a policy is taken out or you choose to become a client. In some situations a fee may apply, however this would always be discussed and agreed with you beforehand. Any commissions or potential conflicts will always be disclosed so you can make an informed decision.


What makes Solutions Financial Advice different?

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We believe good advice is built on long-term relationships. Rather than being a one-off touch point, we aim to support our clients over time as their lives and goals change. Our clients are very important to us, and the trust they place in us is something we value deeply. Looking after people for the long run is at the core of why we do what we do.


Who will be looking after me at Solutions Financial?

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When you work with us, you’ll be looked after by Jess, Kevin and Luke. We’re a family-run business with a combined 50 years of financial advice experience. Get to know more about our team.

As Financial Advisers, we help you understand the different options available across insurers and structure cover that suits your individual circumstances. Getting advice also helps ensure your insurance works together properly and continues to meet your needs as your situation changes. Having an adviser also means you have someone to guide you through reviews, policy changes and claims if needed.


ACC generally provides cover for injuries caused by accidents. However, it does not usually cover loss of income due to illness. Income protection insurance can help replace a portion of your income if illness or injury prevents you from working, helping you continue to meet everyday living costs and financial commitments.


Trauma insurance provides a lump sum payment if you are diagnosed with a serious medical condition such as cancer, heart attack or stroke. Health insurance helps cover medical treatment costs such as specialist consultations, surgery and diagnostic tests. Many people choose to have both types of cover as they serve different purposes.


Why use a financial adviser instead of going directly to an insurer?

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Do I need income protection if I already have ACC?

What’s the difference between trauma insurance and health insurance?

When should I review my insurance policies?

What insurance should business owners consider?

Can self-employed people structure their ACC cover?

How much life insurance should I have?

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Should I get advice on my KiwiSaver?

How often should I review my KiwiSaver fund?

The right amount of life insurance depends on your personal circumstances. Many people structure cover to help repay debts such as a mortgage, support their family’s living costs and provide financial security for their dependants. We can help determine a level of cover that aligns with your financial responsibilities and long-term goals.

It’s generally a good idea to review insurance cover when significant life changes occur. This could include buying a home, starting a family, changing jobs, becoming self-employed or starting a business. Regular reviews can help ensure your cover continues to reflect your current needs and financial situation.



Business owners often consider several types of insurance including key person insurance, shareholder protection and debt protection insurance. These policies can help protect the financial stability of a business and its owners if a key individual becomes seriously ill or passes away.


What is key person insurance?

Key person insurance is designed to protect a business from the financial impact of losing a key employee or owner due to illness, injury or death. The policy can provide funds to support business continuity, assist with recruitment or help manage financial obligations during a difficult period.


KiwiSaver is often one of the largest long-term investments people have. Advice can help ensure your fund choice, contribution rate and risk level are aligned with your financial goals, time horizon and comfort with market fluctuations.


It can be helpful to review your KiwiSaver when your goals change, when markets shift significantly or when you are getting closer to using your savings for retirement or purchasing a first home.


Yes. Self-employed individuals may be able to choose ACC CoverPlus Extra, which allows them to agree on a specific level of income cover. This can provide greater certainty compared with standard ACC cover, which is usually based on previous earnings.